Understanding EN 81-28: Remote Alarm Systems for Elevators

What is EN 81-28?

EN 81-28:2018 is a European Standard that specifies the requirements for emergency alarm systems in passenger and goods elevators. It focuses on ensuring that elevators are equipped with systems that provide a direct line of communication between passengers and a permanently staffed rescue service, available 24/7. The goal is to ensure that anyone trapped in an elevator can quickly and easily reach help, reducing the risk of panic and ensuring a swift rescue.

Key Provisions of EN 81-28

1. Two-Way Communication Systems
   
   • Requirement for Two-Way Communication: EN 81-28 mandates that all elevators must be equipped with a two-way communication system that allows passengers to speak directly with a rescue service. This system must be available at all times, ensuring that help is always just a button press away.
   
   
   • Voice Communication: The standard specifies that the communication must be voice-based, enabling clear and understandable interaction between the trapped passenger and the rescue service. This is crucial for assessing the situation accurately and providing appropriate assistance.
   
   
2. Permanently Staffed Rescue Service
   
   • 24/7 Availability: EN 81-28 requires that the rescue service connected to the elevator’s alarm system must be available 24/7. This means that there should always be trained personnel ready to respond to an emergency call, ensuring that passengers receive timely assistance no matter when the alarm is activated.
   
   
   • Call Center Requirements: The standard outlines specific requirements for the call centers that manage these emergency communications, including the need for staff to be trained in handling elevator emergencies and the ability to dispatch rescue services promptly.
   
   
3. System Reliability and Redundancy
   
   • Power Backup: To ensure continuous operation, the communication system must be equipped with a backup power supply. EN 81-28 mandates that the system remains functional during a power failure, ensuring that passengers can still call for help even if the building’s main power is out.
   
   
   • System Monitoring: The standard also requires that the communication system be regularly monitored for faults. Any issues with the system must be automatically reported to the rescue service, allowing for prompt maintenance and repairs to ensure ongoing reliability.
   
   
4. Periodic Testing and Maintenance
   
   • Regular Testing: EN 81-28 requires that the alarm system be tested at regular intervals to ensure it is functioning correctly. This includes both routine checks by maintenance personnel and automatic self-tests performed by the system itself.
   
   
   • Record Keeping: The standard mandates that records of all tests and maintenance activities be kept. These records are crucial for ensuring compliance and can be reviewed by inspectors or regulatory bodies to verify that the system is being properly maintained.
   
   
5. User Interface and Accessibility
   
   • Alarm Button Design: The alarm button within the elevator cabin must be clearly marked and easily accessible to all passengers, including those with disabilities. EN 81-28 specifies the design requirements for the button, ensuring it is intuitive to use in an emergency.
   
   
   • Audible and Visual Signals: The system must provide both audible and visual signals to confirm that an alarm has been triggered and that a call has been connected to the rescue service. This helps reassure passengers that help is on the way.
   
   

Why EN 81-28 Was Developed

EN 81-28 was developed to address the critical need for reliable communication between elevator passengers and rescue services. Entrapment in an elevator can be a distressing experience, and in some cases, it can pose serious health risks, especially for elderly passengers or those with medical conditions. Prior to the development of EN 81-28, there was a lack of standardized requirements for emergency communication systems in elevators, leading to inconsistencies in safety levels across different buildings. This standard provides a unified approach, ensuring that all elevators in Europe offer the same high level of safety and reliability.

The Importance of Compliance

1. Passenger Safety and Peace of Mind
   
   • Reducing Panic: Compliance with EN 81-28 significantly reduces the risk of panic during an elevator entrapment by providing a direct line to help. Knowing that assistance is available at the push of a button helps passengers remain calm while waiting for rescue.
   
   
   • Timely Rescue: The standard ensures that rescue services can be alerted immediately in the event of an emergency, leading to faster response times and reducing the risk of injury or distress for trapped passengers.
   
   
2. Legal and Regulatory Compliance
   
   • Mandatory in the EU: In the European Union, compliance with EN 81-28 is mandatory for all new elevator installations. Failure to comply can result in legal penalties, including fines and restrictions on building operations.
   
   
   • Certification Requirements: Elevators must be certified as compliant with EN 81-28 in order to obtain necessary approvals for operation. This involves rigorous testing and inspection to ensure that the communication system meets all requirements.
   
   
3. Enhancing Building Reputation and Value
   
   • Trust and Reliability: Buildings equipped with elevators that meet EN 81-28 are seen as more trustworthy and reliable, enhancing the reputation of the property and its management. This is particularly important in commercial and high-occupancy residential buildings where safety is a top priority.
   
   
   • Attracting Tenants and Buyers: Safety features like those mandated by EN 81-28 can make a building more attractive to potential tenants and buyers, increasing its marketability and value.
   
   

How BRONZE LIFT Ensures Compliance with EN 81-28

At BRONZE LIFT, we understand the critical importance of reliable communication systems in elevators. Our elevators are designed and installed to fully comply with EN 81-28, ensuring that passengers have access to 24/7 emergency assistance. We work with certified communication system providers and conduct thorough testing to guarantee that our systems meet all the requirements of this essential standard. Additionally, we offer regular maintenance services to keep these systems in optimal working condition.

Conclusion

EN 81-28 is a vital standard for ensuring the safety and peace of mind of elevator passengers across Europe. By understanding and complying with its provisions, building owners and managers can protect their occupants and enhance the overall safety of their properties. Contact BRONZE LIFT today to learn more about how we can help you meet and maintain compliance with EN 81-28 in your building’s elevator systems.